Return Policy

Return Instructions

Refunds and Exchanges

We are confident that you will adore your new items. However, should your purchase not entirely meet your expectations, we're here to assist. Please contact us at support [at] tealyra.com within 30 days of receiving your order; we will be delighted to help!

Please note

Please note that gift cards, promotional items, and clearance items are final sale and non-refundable. We carefully consider all customer concerns, returns, and exchanges on a case-by-case basis. In certain circumstances, we reserve the right to issue a gift card instead of a monetary refund for returned merchandise.

Shipping charges are non-refundable.

Received an Incorrect, Damaged, or Incomplete Order?

We sincerely apologize if your order arrived incorrectly, damaged, or with missing items. Don't hesitate to get in touch with us at support [at] tealyra.com within 30 days, and we will promptly find the best resolution for you.

We provide a return shipping label only when you receive an incorrect, damaged or incomplete order.

Not Entirely Satisfied With Your Purchase?

If you are not completely delighted with your order, please contact us within 30 days, and we will gladly collaborate with you to find a suitable solution.

Kindly note that opened, used tea pouches cannot be returned; we reserve the right to issue a gift card instead of a monetary refund.

Refund Processing Time for Online Orders

Refunds to your credit card, debit card, PayPal, or Apple Pay account should appear within 5-10 business days of processing. Please bear in mind that processing times may vary depending on your financial institution.

Kindly be aware that if the original payment method is no longer valid, we cannot process a refund using an alternative payment method. In such cases, we would happily provide a TEALYRA gift card for the refund amount.

Need help with an order? Our support team is here for you.

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